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I’m Robbie, your TOPdesk backpack (some of you might even recognize me from their own GOT bag). I’ll show you my past year's adventures and all the great memories I want to carry with me into the new year. Let’s look back on TOPdesk’s 25th year, zip through the numbers, and relive some happy moments! Swipe, or use the right and left arrow keys on your keyboard, to explore the world of TOPdesk with me. For the best experience, check out the annual report on your desktop PC!
Enjoy the journey!
‘On a trip to the US for TOPdesk, I tried something new! Now I take my diving gear everywhere.’
Our colleagues at the Norwegian office love doing fun things together before and after work, like ice bathing and morning swims. Brrr!
“Essentially, everyone at TOPdesk wants the same thing: help each other move forward, and do the same for TOPdesk.”
Read the full interview with our CEO, Wolter Smit.
Frank and I originally worked for the company that spun TOPdesk off. While there, since I was pretty good at programming, together we built the foundations of the software that would later become TOPdesk. We ended up as an independent company!
We consciously chose our own journey. Starting your own company was not particularly cool in those days. Good Delft students were supposed to pursue a corporate career. While all our friends were driving nice company cars, we had second-hand cars and were not saving for retirement. We didn’t do things the usual way, but we quickly saw TOPdesk take off. We grew and hired our first employees.
We polled our friends and families, and it came out as the favourite. I wasn’t keen on it myself, but ultimately, it’s not the brand’s name that matters. It’s about what the name stands for. We had a clear idea about that from the start: let people do the work that makes them happy. That’s how you get the best results. We’ve always made room for experimentation and it’s often turned out well. I think we’re a bit too cautious about that today. We could think bigger.
"It’s not the brand’s name that matters. It’s about what the name stands for. We had a clear idea about that from the start: let people do the work that makes them happy."
When we were a small company, it surely was easier to have that family spirit. Now that we keep on growing, we must make a conscious effort here, and we do! Locally, it is definitely there, but I did feel a great sense of togetherness during the International Week and at the Summer Party. We all still share the same fundamental attitude. We’re on the same page. We respect each other and find each other’s nutty quirks charming rather than weird. So, we’re still a bit like a family in that respect.
Working towards common goals and having clear communication – that’s a challenge when you’re continuously growing. How do we deal with that? We tried our best to set clear goals for 2023 so that TOPdeskers can have no doubt about our priorities. We continue to develop in this area as well. These three goals are new customer growth, tangible product value, and employee growth.
That despite having different cultures, we share the same norms and values. As a Dutchman in Brazil, you might get more hugs than you would like. And Americans even take a ‘European Business Style 101’ course. But essentially, we all want the same thing: help each other move forward, and do the same for TOPdesk. We have a kind of founders’ DNA. Some of the choices Frank and I made in the past still influence the organization today. For example, we preferably don’t give customers our mobile phone numbers, and that’s based on the principle that we don’t want anyone working outside office hours.
"Despite having different cultures, we share the same norms and values."
We can’t manage everything centrally, so each branch manager has independent control of things, like salaries and fringe benefits. The principles we establish for this are implemented globally. For example, instead of competing on the amount on a pay slip, we focus on things like offering a good work-life balance and opportunities for personal development.
10 to Grow was an idea we came up with in the Netherlands: TOPdeskers are given 10 per cent of their contract hours and a budget worth 10 per cent of their full-time gross salary to devote to personal development. This became 5 to Grow in the USA. I’m confident that similar plans will be developed for other branches too.
My background is in Physics, then I started writing code and for the past 25 years I have been running this software company. It goes without saying that I have always been learning and developing myself. I’m inspired by meeting other business leaders. That’s where I get new ideas. I use 10 to Grow to attend networking events.
Alongside that, I’ve always kept a good balance between my work and my private life. I go home at 5 p.m. and don’t do anything for TOPdesk at the weekend. It wasn’t always like that in the early days, of course, but that was more a question of bad planning. Everyone knows that working late into the night doesn’t get you the best results.
I’d rather be in nature than in a city or at the beach. I like outdoor activities like hiking in the mountains, skiing, and sailing – things that are fun to do in a group. I love wide open spaces and mountains, and I discovered during the pandemic that the Netherlands has some beautiful places too. For example, I cycled from Delft to Enschede in the summer holidays with my family.
‘Travel light’ is my motto. Everything has to fit into a cabin bag. Besides, I don't need much. Whenever I visit a TOPdesk office, my life is taken out of my hands to a degree. My diary is filled with appointments and my evenings are filled with social events, so there’s not much time for anything else. I work on the way there, and I usually sleep on the way back.
Our goal is growth, but not at the expense of the planet or the quality of our product. For TOPdesk, success means proving that our software is improving every day and that we’re attracting and satisfying more customers as a result. Our goal isn’t to be the biggest or most powerful company on earth, but the fact that we continue to grow means we are still doing well and making the right decisions to stay relevant as a provider of ITSM software.
"Our goal is growth, but not at the expense of the planet or the quality of our product."
TOPdesk’s success will also lie in having pursued social change and having inspired others along the way. That’s how we see our Corporate Social Responsibility. Convincing just one owner of the importance of making their premises energy neutral could be the domino that sets many more in motion.
Every TOPdesker in the Netherlands can spend 2.5 per cent of their contract hours volunteering. In our American branch, it’s five days a year. In terms of recruitment, I’m hoping that decisions like this will make people choose to work for us.
We’re already doing a lot, but not nearly enough. Staff and customers are asking us to do more. We have three main pillars: diversity & inclusion, the environment, and giving back to society.
Initiatives like our Diversity & Inclusion Week and having an iftar dinner at the office make people feel safe and welcome at TOPdesk. We are inclusive, but we’re not diverse enough yet. That’s going well in some of our branches, like Brazil, Australia, and the United Kingdom. However, here in the Netherlands, we’re still a long way from reflecting Dutch society. We have to broaden our scope and tap into other sources to find new people. We need a diverse recruitment department in the first place, so people recognize themselves in our company when they apply for a job.
"Initiatives like our Diversity & Inclusion Week and having an iftar dinner at the office make people feel safe and welcome at TOPdesk. We are inclusive, but we’re not diverse enough yet."
As for the environmental pillar, we want to be even more resolute in choosing sustainable solutions. Our lunches are made with local products, and our fleet is going fully electric. We’re working with our landlord to make our premises in Delft greener. It’s not enough anymore just to offset our electricity; we have to go for truly sustainable options.
You’re right, it’s a difficult balance. We’ve grown into quite a big club, but I’m going to keep pushing for our international colleagues to meet each other. I’d rather encourage people to eat less meat, for example. We always have a good selection of vegetarian, vegan and halal options at lunch. Our catering team is very flexible that way.
If you’re involved in a project with a non-profit as a volunteer or board member, get TOPdesk on board! There’s a budget available as long as TOPdeskers participate actively. I’ve noticed that people often still think too small. We really can make a big difference, but you have to take action and organize it.
Ultimately, it all ties into our epic journey philosophy. In my experience, we’ve grown big because of our focus on job satisfaction. When what you do makes you smile, everything else falls into place. We can’t make it fun for everyone all the time. But most of the time, we can be proud of what we’re doing.
Have faith and be good to each other. That’s a heart-warming message, isn’t it?
At TOPdesk, we never stop growing and blooming. Let’s have a look at the numbers. This forest shows the amount of customers we work with in each country where we operate. An impressive number... and still counting!
TOPdesk Germany is the newest sponsor of FC Kaiserslautern at the Fritz-Walter-Stadion. And that’s not the only sports team we sponsor in Germany! The FCK e-sport team, FC Bierbach, and the Cavemen Villingendorf baseball team are all winning games with the TOPdesk logo on their shirts.
Keen on working at TOPdesk? In summary, it looks something like this.
At TOPdesk, we love innovation. This year we signed a deal for a three-year Diamond Partnership with the Brunel Solar Team in Delft, the Netherlands.
‘I’m from an artistic background, so being supported in a career that has taken me through Sales, Marketing, HR, Recruitment, and more has been hugely rewarding and quite remarkable.’
‘I see TOPdesk as a pool of chances: as long as you’re contributing to the greater good of the TOPdesk community, the pool is almost infinite.’
Meet the techie TOPdesker: the one that never travels without access to the internet, their phone and laptop, and all types of chargers, cables and dongles. They leave nothing to chance. Always staying connected! With their selfie stick and polaroid camera, they take the best pictures.
Meet the practically-minded TOPdesker: the one that has everything you didn't even think of packing. Does your journey at some point require sunscreen, band-aids, a hair straightener or duct tape? Don't look any further. Their backpack is like Mary Poppins’ bag! I bet there's half a library in there as well.
Meet the gourmet traveller: that one TOPdesker who always brings food and guides you to the best restaurants. What’s in their backpack? Chips, snacks, sweets, the ingredients for their favourite cocktail, and some local beers. Oh, and a show-stopping outfit! Because they might end up in a fancy restaurant.
Meet the adventurer: the TOPdesk colleague who doesn’t like to sit still. They are always on the lookout for thrills, either high up in the mountains or under the sea. Their bags bulge with diving gear, climbing shoes and pocket knives. Staying in a hotel? Lame. Here’s to another camping trip!
Meet the sentimental TOPdesker: the one that’s willing to make a difference in other people's lives and thrives on sweet memories. Their favourite travelling partner would be some soulful creature that never leaves their side. In their backpack? Childhood plushies, peace of mind, and room for souvenirs.
In 2022, we started the process of making our car fleet more sustainable! In the Netherlands, 17 out of 87 cars are now electric and we have ordered 23 more. Within three years, we’ll only drive electric.
Every branch has its particular fringe benefits that make the journey even more epic. Let’s spin the wheel and discover some of them!
Everyone at the Australian office participated in runs to support wellness and mental health causes this year, running 5 km, 10 km, and even a half marathon!
The German office takes part in an annual company run through the city of Kaiserslautern.
TOPdesk Belgium has a dedicated calendar just to show when people are bringing their dogs to the office.
TOPdesk Belgium celebrated its 15th birthday and welcomed its 300th customer in 2022. Congratulations!
At TOPdesk, we’re proud of our referral system for hiring new colleagues. We’re happy to recommend that our friends join TOPdesk!
The Denmark office has a fun game called Friday ball. It has crazy rules and shouted distractions and always ends in a riot, with colleagues doing push-ups all day. We usually end up with 30 to 60 push-ups per person – the record is 420!
We love karaoke at TOPdesk!
At TOPdesk, we love good food. If possible, it's all healthy, fair trade and local!
Many of our offices have a dedicated lunch team. The focus is on reducing food waste and lowering food miles by buying local products. We also offer vegetarian and vegan meals every day.
In the Dutch office, we have purchased no less than 7,058 kilograms of food through Instock last year. Instock is our partner that saves food that otherwise would not be sold. This means we saved:
4,737 m2 of land
1,347,866 litres of water
10,735 kg C02 emissions
We’re passionate about sustainability and we work together to make our offices as green as we can. We use eco-friendly materials, sort our waste and recycle as much as possible.
Did you know that TOPdesk has a Diversity & Inclusion guild and even an international Diversity & Inclusion week? We educate ourselves about inclusivity and put that learning into practice. Talent is hired solely based on skills: we simply hire the best candidate for the job and let everyone be themselves.
TOPdeskers in the Netherlands travelled 474,915 kilometres by train in 2022. In doing so, we saved 53 tonnes of CO2 compared to travelling the same distance by car. That is equivalent to 2,650 trees.
TOPdesk was a sponsor of quite a few events worldwide this year. Here are some pictures from events in Brazil, Canada, Denmark, Australia and Germany!
‘I’m a relative dinosaur at TOPdesk, but I’m still given chances to grow and to do new things that pull me out of my comfort zone.’
Every November, we grow moustaches, bake cakes, and attempt all kinds of challenges to raise funds and increase awareness about men’s health. We raised €17,095 this year!
‘I met my wife at TOPdesk, which I think was pretty epic. All the other stuff I’ve done at TOPdesk pales in comparison.’
In Delft, our barista Chiara remembers everyone’s order, and there are almost 500 of us!
We have 14 offices in 11 countries. How many have you visited?
The Dutch office’s Mario Kart room is used almost constantly from lunchtime to the end of the workday. A motion sensor allows us to check if the room is available from any workstation.
It’s amazing to see the transformation the Hungarian office has undergone over the years: from 20 people in a flat to nearly 90 people working together in a lovely office building.
The weather in sunny Florida is an added perk at our American office.
Colleagues from several offices go skiing and snowboarding together every year in March. In 2022, we went to Les Deux Alpes in France.
Did you know that bouldering is one of the most popular sports among TOPdeskers in the Netherlands? We even held a competition this year!
At TOPdesk, we like to challenge ourselves, also in terms of sports! That’s why we participate in obstacle runs several times a year. Who doesn’t like rolling around in the mud?
The Decompression Space in the Brazilian office is a great place to chill out and chat with colleagues.
The office in Kaiserslautern has a donkey in its back garden. His name is Fritz.
For the first time in three years, we had a real Summer Party once again! Dressed up as Bridgerton starlets and enticing Jane Austen characters, we played games and had a fun party with colleagues from all over the world. It was quite epic, and so is the after movie. Find out for yourself!
We like to organize flashy get-togethers and parties throughout the year. Dancing legs? We have them!
We live by our six-word story: helping people, enabling opportunities, elevating lives. That’s why we gloat at the sight of these scores from customers and employees alike.
Learn, Grow & Connect: these are the three key concepts that ensure every new TOPdesk colleague in the Netherlands gets the most out of their first year at TOPdesk – and the years that follow. Learn, Grow & Connect is the brand-new starter programme to kick off a memorable and valuable TOPdesk journey!
In the past twelve months, we registered more than 2,300 hours of volunteer work. And that’s only in The Netherlands! Other countries also contribute to the good cause.
In 2022, we have gone from serving our customers 75 TB of data per month to 101 TB per month. Remember those good old CDs from back in the day? They contained 700MB, so that’s 142,857 of them!
We have 7,035 TOPdesk Software as a Service (SaaS) environments running, of which 99,4 per cent is updated automatically. We love having our customers enjoy our latest features!
In 2022, we had a total of 363 tonnes of CO2 emissions in the Netherlands. In this graph you can see the breakdown of this consumption.
Wondering which clients we enjoyed working with in 2022? These collaborations really stood out.
Last year, we surpassed the somewhat magical milestone of one hundred partner integrations in the TOPdesk software. Our clients can now use TOPdesk for digital signing, integrated QR codes, automated test processes, and much more. They’re all to be found in the TOPdesk marketplace.
No idea what this all means? Doesn't matter. The only thing you need to know is that it all results in a more stable and faster experience for our customers.
TOPdesk Developers are based in our offices in Delft, Tilburg, Kaiserslautern, Copenhagen and Budapest. Together, they have fixed 731 out of 791 reported bugs in Jira in 2022.
Last year, we have generated : 53,880 kW/h of energy with our own solar panels.
Did you know that we host so-called lightning internships? Children join us on the journey for one day to learn what it is like working at a software company. They get the opportunity to ask us loads of questions.
The Delft office donated 72 laptops and 71 PCs to people that cannot afford one.
Lots of TOPdesk offices have roof terraces. Our roof terrace in Oslo even has an ocean view and a barbecue!
Where would we be without them? Look at those awesome ratings for our customer care!
In 2023, we want to grow towards a turnover of 100 million EUR.
“TOPdesk’s true success lies in having pursued social change and having inspired others along the way.”
Wolter Smit, CEO TOPdesk.
Let's see what all TOPdesk offices are looking forward to in the future. The astronaut will show them all to you!
In 2023, we’ll be working towards our three worldwide goals! First, we want to welcome even more new customers. Second, serve all of our customers tangible product value every day. Last, continuously pursue employee growth. What does that mean? Hiring new people while also investing in everyone already working at TOPdesk!
Hooray for our developers that keep our product growing! In 2022, we celebrated 15 years of development in Germany. Team Barbarossa was the first development team outside of the Netherlands.
To be able to face the future, our development department keeps on growing. Say hello to Team Hermes: a brand-new team that will push our software's performance to new heights.